stop :0x00000024 error, running out of options, please help
Windows XP Answers »WindowsXP Performance & Maintenance »stop :0x00000024 error, running out of options, please help |
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Gerry Cornell wrote at: 2007-02-15 05:27:53
stop :0x00000024 error, running out of options, please help | |||
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Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Keep pressing the F8 key during StartUp and select option - Disable automatic restart on system failure. Do not re-enable automatic restart on system failure until you have resolved the problem. Check for variants of the Stop Error message. What is the make and model of your computer. Is it a desktop or a laptop. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Avalanche Kittie wrote: > Hi, this morning I went to boot up my computer and it gets to the > Windows loading screen and auto reboots itself due to system > failure, over and over. I have made no alterations to the system > the last time I used it, so I'm not sure why this has happened. > > I pressed F8 during startup, and it does the same whatever option > I choose - I cannot boot to safe mode or any other option. I'm > using XP Professional, with a genuine CD. > > I have read other threads that say to boot from the XP CD - I have > tried this, and try to go to system recovery but it tells me I > have no hard drives connected and reboots... I have 2 hard drives > on the system, so I'm not sure why this is. Is this something to > do with having to have RAID drivers for my hard drives, which do > not load when you boot from the Windows CD? > > I've also read that checkdisk could help the problem, but it > seems you can't boot to the command prompt in XP Pro - what can I > do now? I've exhausted every option that I have found. I'm > currently typing this from an ancient Apple laptop belonging to > my mother, which doesn't have a floppy drive on it so I'm not > even sure I can get any kind of floppy recovery disk sorted, even > if that was possible. > > I have a lot of irreplacable data on the boot drive of the > computer, including hours of recordings that my band has done > over the past month for our new album, and so to lose that is > unthinkable... please, if anyone has any suggestions I'd be very, > very appreciative! > > Harry . |
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Avalanche Kittie wrote at: 2007-02-15 08:31:51
stop :0x00000024 error, running out of options, please help | |||
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Hi Gerry, thanks for the reply - actually, I already disabled the auto restart and wrote the message down, just forgot to put it in the post! It's as follows: STOP:0x00000024 (0x001902FE,0XF78B2B6C,0XF78B2868,0XBAF3B746) NTFS.SYS - ADDRESS BAF3B746 base at BAF2A000, DATESTAMP 41102eea Hope that sheds some light on it - oddly, once I had rebooted that time, it went back to auto restarting... so I can't tell you if the message was different in safe mode etc. The system is based around an Antec case, the computer was built by my father who is away for 3 months abroad currently so I can't seek his advice. Really looking forward to any reply, thanks a lot in advance! Harry On 15 Feb, 12:27, "Gerry Cornell" <g... (~=~) tenretnitb.com> wrote: > Disable automatic restart on system failure. This should help by > allowing time to write down the STOP code properly. Keep pressing the > F8 key during StartUp and select option - Disable automatic restart on > system failure. > > Do not re-enable automatic restart on system failure until you have > resolved the problem. Check for variants of the Stop Error message. > > What is the make and model of your computer. Is it a desktop or a > laptop. > > -- > > Hope this helps. > > Gerry > ~~~~ > FCA > Stourport, England > Enquire, plan and execute > ~~~~~~~~~~~~~~~~~~~ > > Avalanche Kittie wrote: >> Hi, this morning I went to boot up my computer and it gets to the >> Windows loading screen and auto reboots itself due to system >> failure, over and over. I have made no alterations to the system >> the last time I used it, so I'm not sure why this has happened. > >> I pressed F8 during startup, and it does the same whatever option >> I choose - I cannot boot to safe mode or any other option. I'm >> using XP Professional, with a genuine CD. > >> I have read other threads that say to boot from the XP CD - I have >> tried this, and try to go to system recovery but it tells me I >> have no hard drives connected and reboots... I have 2 hard drives >> on the system, so I'm not sure why this is. Is this something to >> do with having to have RAID drivers for my hard drives, which do >> not load when you boot from the Windows CD? > >> I've also read that checkdisk could help the problem, but it >> seems you can't boot to the command prompt in XP Pro - what can I >> do now? I've exhausted every option that I have found. I'm >> currently typing this from an ancient Apple laptop belonging to >> my mother, which doesn't have a floppy drive on it so I'm not >> even sure I can get any kind of floppy recovery disk sorted, even >> if that was possible. > >> I have a lot of irreplacable data on the boot drive of the >> computer, including hours of recordings that my band has done >> over the past month for our new album, and so to lose that is >> unthinkable... please, if anyone has any suggestions I'd be very, >> very appreciative! > >> Harry . |
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Will Denny wrote at: 2007-02-15 12:41:47
stop :0x00000024 error, running out of options, please help | |||
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Hi Please try the following link to Jim Eshelman's web page - left hand column (24) http://aumha.org/win5/kbestop.htm -- Will Denny MS-MVP Windows Shell/User Please reply to the News Groups "Avalanche Kittie" <sales (~=~) avalanchekittie.co.uk> wrote in message news:1171549912.930669.96540 (~=~) k78g2000cwa.googlegroups.com... > Hi Gerry, thanks for the reply - actually, I already disabled the auto > restart and wrote the message down, just forgot to put it in the post! > It's as follows: > > STOP:0x00000024 > (0x001902FE,0XF78B2B6C,0XF78B2868,0XBAF3B746) > NTFS.SYS - ADDRESS BAF3B746 base at BAF2A000, DATESTAMP 41102eea > > Hope that sheds some light on it - oddly, once I had rebooted that > time, it went back to auto restarting... so I can't tell you if the > message was different in safe mode etc. > > The system is based around an Antec case, the computer was built by my > father who is away for 3 months abroad currently so I can't seek his > advice. > > Really looking forward to any reply, thanks a lot in advance! > > Harry > > On 15 Feb, 12:27, "Gerry Cornell" <g... (~=~) tenretnitb.com> wrote: >> Disable automatic restart on system failure. This should help by >> allowing time to write down the STOP code properly. Keep pressing the >> F8 key during StartUp and select option - Disable automatic restart on >> system failure. >> >> Do not re-enable automatic restart on system failure until you have >> resolved the problem. Check for variants of the Stop Error message. >> >> What is the make and model of your computer. Is it a desktop or a >> laptop. >> >> -- >> >> Hope this helps. >> >> Gerry >> ~~~~ >> FCA >> Stourport, England >> Enquire, plan and execute >> ~~~~~~~~~~~~~~~~~~~ >> >> Avalanche Kittie wrote: >>> Hi, this morning I went to boot up my computer and it gets to the >>> Windows loading screen and auto reboots itself due to system >>> failure, over and over. I have made no alterations to the system >>> the last time I used it, so I'm not sure why this has happened. >> >>> I pressed F8 during startup, and it does the same whatever option >>> I choose - I cannot boot to safe mode or any other option. I'm >>> using XP Professional, with a genuine CD. >> >>> I have read other threads that say to boot from the XP CD - I have >>> tried this, and try to go to system recovery but it tells me I >>> have no hard drives connected and reboots... I have 2 hard drives >>> on the system, so I'm not sure why this is. Is this something to >>> do with having to have RAID drivers for my hard drives, which do >>> not load when you boot from the Windows CD? >> >>> I've also read that checkdisk could help the problem, but it >>> seems you can't boot to the command prompt in XP Pro - what can I >>> do now? I've exhausted every option that I have found. I'm >>> currently typing this from an ancient Apple laptop belonging to >>> my mother, which doesn't have a floppy drive on it so I'm not >>> even sure I can get any kind of floppy recovery disk sorted, even >>> if that was possible. >> >>> I have a lot of irreplacable data on the boot drive of the >>> computer, including hours of recordings that my band has done >>> over the past month for our new album, and so to lose that is >>> unthinkable... please, if anyone has any suggestions I'd be very, >>> very appreciative! >> >>> Harry > > . |
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Ron Martell wrote at: 2007-02-15 14:56:27
stop :0x00000024 error, running out of options, please help | |||
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"Avalanche Kittie" <sales (~=~) avalanchekittie.co.uk> wrote: >Hi, this morning I went to boot up my computer and it gets to the >Windows loading screen and auto reboots itself due to system failure, >over and over. I have made no alterations to the system the last time >I used it, so I'm not sure why this has happened. > >I pressed F8 during startup, and it does the same whatever option I >choose - I cannot boot to safe mode or any other option. I'm using XP >Professional, with a genuine CD. > >I have read other threads that say to boot from the XP CD - I have >tried this, and try to go to system recovery but it tells me I have no >hard drives connected and reboots... I have 2 hard drives on the >system, so I'm not sure why this is. Is this something to do with >having to have RAID drivers for my hard drives, which do not load when >you boot from the Windows CD? > >I've also read that checkdisk could help the problem, but it seems you >can't boot to the command prompt in XP Pro - what can I do now? I've >exhausted every option that I have found. I'm currently typing this >from an ancient Apple laptop belonging to my mother, which doesn't >have a floppy drive on it so I'm not even sure I can get any kind of >floppy recovery disk sorted, even if that was possible. > >I have a lot of irreplacable data on the boot drive of the computer, >including hours of recordings that my band has done over the past >month for our new album, and so to lose that is unthinkable... please, >if anyone has any suggestions I'd be very, very appreciative! > >Harry Hi Harry. How did you manage to get the actual STOP code for the error? Can you get any of the other information from the error message? The name of your error is NTFS_FILE_SYSTEM There are two prime suspects for the cause of this error: 1. Damage/corruption of the data structure on the hard drive. 2. An actual failure of the hard drive itself. In order to proceed much further it will be necessary for in to get access in some way to a computer running some version of Windows. To check for and fix problems with the data structure on the drive you need to create a bootable Windows XP CD, or a set of Windows XP boot diskettes. Windows XP Setup boot disks Microsoft Knowledge Base Article - 310994 http://support.microsoft.com?kbid=310994 Bootable CD with Bart's PE Builder: Bart's PE Builder http://www.nu2.nu/pebuilder/ When you have booted the computer you need to run the following command: CHKDSK C: /R To check for problems with the hard drive itself go to the hard drive manufacturer's web site and download their free diagnostic test utility, which will create a bootable diskette or CD to use for testing the drive. Good luck Ron Martell Duncan B.C. Canada -- Microsoft MVP (1997 - 2006) On-Line Help Computer Service http://onlinehelp.bc.ca Syberfix Remote Computer Repair "Anyone who thinks that they are too small to make a difference has never been in bed with a mosquito." . |
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Ron Martell wrote at: 2007-02-15 15:14:17
stop :0x00000024 error, running out of options, please help | |||
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"Avalanche Kittie" <sales (~=~) avalanchekittie.co.uk> wrote: >Hi, this morning I went to boot up my computer and it gets to the >Windows loading screen and auto reboots itself due to system failure, >over and over. I have made no alterations to the system the last time >I used it, so I'm not sure why this has happened. > Already answered in another newsgroup. Ron Martell Duncan B.C. Canada -- Microsoft MVP (1997 - 2006) On-Line Help Computer Service http://onlinehelp.bc.ca Syberfix Remote Computer Repair "Anyone who thinks that they are too small to make a difference has never been in bed with a mosquito." . |
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Avalanche Kittie wrote at: 2007-02-16 11:17:27
stop :0x00000024 error, running out of options, please help | |||
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Today I've spent many more hours trying to fix the problem - thanks to all who have responded so far, but it still hasn't helped. Today I figured out how to get the XP CD to recognise my hard drive - I had to go to a friend's computer, download the SATA drivers, put them on a floppy and get the CD to load them up. so that's sorted. However, when I begin the Recovery process, it starts checking the hard drive... then crashes to a very familiar blue screen: STOP:0X00000024 (0X001902FA,0XF78FEB70,0XF78FE870,0XF709883D) NTFS.SYS - ADDRESS F709883D BASE AT F7087000 DATESTAMP 3D6DE5C1 So now it seems, whichever way I turn the computer crashes before I get to any point where I can try to repair the corruption. Safe mode cfrashes, recovery from the Windows CD crashes... what else can I do? Is my only option now to start afresh with a new HDD and try to salvage data from my current one? Thanks again, Harry . |
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RalfG wrote at: 2007-02-17 14:53:16
stop :0x00000024 error, running out of options, please help | |||
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Did you try the "Last known good" option on the initial safe mode menu? Might be too late if you already started reinstalling Windows but worth trying. You might have picked up something nasty when the computer was still working, or it could be a sign of hardware failure. See about getting hold of a boot diskette/CD with anti-virus/malware/diagnostic software on it to check the drive/computer without having to boot into Windows. "Avalanche Kittie" <sales (~=~) avalanchekittie.co.uk> wrote in message news:1171646246.653920.74510 (~=~) l53g2000cwa.googlegroups.com... > Today I've spent many more hours trying to fix the problem - thanks to > all who have responded so far, but it still hasn't helped. Today I > figured out how to get the XP CD to recognise my hard drive - I had to > go to a friend's computer, download the SATA drivers, put them on a > floppy and get the CD to load them up. so that's sorted. However, when > I begin the Recovery process, it starts checking the hard drive... > then crashes to a very familiar blue screen: > > STOP:0X00000024 > (0X001902FA,0XF78FEB70,0XF78FE870,0XF709883D) > NTFS.SYS - ADDRESS F709883D BASE AT F7087000 DATESTAMP 3D6DE5C1 > > So now it seems, whichever way I turn the computer crashes before I > get to any point where I can try to repair the corruption. Safe mode > cfrashes, recovery from the Windows CD crashes... what else can I do? > Is my only option now to start afresh with a new HDD and try to > salvage data from my current one? > > Thanks again, > Harry > . |
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Kerry Brown wrote at: 2007-02-17 17:48:25
stop :0x00000024 error, running out of options, please help | |||
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Remove the hard drive from the computer. Install it in another computer. Copy whatever data you can from the hard drive. Trying to fix things is quite likely to cause more data loss. Once you are sure the data is safe have another go at fixing things. Until then all you are doing is increasing the odds that you will never see the data again. -- Kerry Brown Microsoft MVP - Shell/User http://www.vistahelp.ca "Avalanche Kittie" <sales (~=~) avalanchekittie.co.uk> wrote in message news:1171646246.653920.74510 (~=~) l53g2000cwa.googlegroups.com... > Today I've spent many more hours trying to fix the problem - thanks to > all who have responded so far, but it still hasn't helped. Today I > figured out how to get the XP CD to recognise my hard drive - I had to > go to a friend's computer, download the SATA drivers, put them on a > floppy and get the CD to load them up. so that's sorted. However, when > I begin the Recovery process, it starts checking the hard drive... > then crashes to a very familiar blue screen: > > STOP:0X00000024 > (0X001902FA,0XF78FEB70,0XF78FE870,0XF709883D) > NTFS.SYS - ADDRESS F709883D BASE AT F7087000 DATESTAMP 3D6DE5C1 > > So now it seems, whichever way I turn the computer crashes before I > get to any point where I can try to repair the corruption. Safe mode > cfrashes, recovery from the Windows CD crashes... what else can I do? > Is my only option now to start afresh with a new HDD and try to > salvage data from my current one? > > Thanks again, > Harry > . |
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Avalanche Kittie wrote at: 2007-02-19 05:27:43
stop :0x00000024 error, running out of options, please help | |||
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I decided to do as Kerry suggested, I had a spare HDD lying around so rermoved the SATA drive and did a fresh install of XP on the new drive. So far so good, I thought - but then I hooked up the SATA as a slave, installed the RAID drivers in XP... and as soon as the hard drive whirred into life, the computer crashed. Now it gets as far as doing a CHKDSK, apparently verifies that everything is okay, then immediately crashes, reboots, gets to checking the disk again... crashes. And so on. CHKDSK verifies that my data is still on the drive as before, it's exactly the right amount of space used up on the HDD... so I'm hoping and praying that somebody can suggest a way of me accessing the drive and getting my data off it! I have years worth of irreplaceable data on there, some I backed up externally but so much I didn't... if anyone can suggest anything I'd be over the moon. Is the best option perhaps to swallow my pride and take the drive to a professional and let them try to retrieve it safely? I feel quite worried by the idea of putting its fate in somebody else's hands... Best wishes, Harry On 17 Feb, 23:48, "Kerry Brown" <k... (~=~) kdbNOSPAMsys-tems.c*a*m> wrote: > Remove the hard drive from the computer. Install it in another computer. > Copy whatever data you can from the hard drive. Trying to fix things is > quite likely to cause more data loss. Once you are sure the data is safe > have another go at fixing things. Until then all you are doing is increasing > the odds that you will never see the data again. . |
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Gerry Cornell wrote at: 2007-02-19 07:15:59
stop :0x00000024 error, running out of options, please help | |||
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Harry Is there a direct linkage between loading raid drivers and the crash? Have you tried updating the raid drivers before installing the hard drive. Are you installing the raid drivers from an original CD? -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Avalanche Kittie wrote: > I decided to do as Kerry suggested, I had a spare HDD lying > around so rermoved the SATA drive and did a fresh install of XP > on the new drive. So far so good, I thought - but then I hooked > up the SATA as a slave, installed the RAID drivers in XP... and > as soon as the hard drive whirred into life, the computer > crashed. Now it gets as far as doing a CHKDSK, apparently > verifies that everything is okay, then immediately crashes, > reboots, gets to checking the disk again... crashes. And so on. > > CHKDSK verifies that my data is still on the drive as before, it's > exactly the right amount of space used up on the HDD... so I'm > hoping and praying that somebody can suggest a way of me > accessing the drive and getting my data off it! I have years > worth of irreplaceable data on there, some I backed up externally > but so much I didn't... if anyone can suggest anything I'd be > over the moon. > > Is the best option perhaps to swallow my pride and take the drive > to a professional and let them try to retrieve it safely? I feel > quite worried by the idea of putting its fate in somebody else's > hands... > > Best wishes, > Harry > > . |
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